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FAQs

WHAT’S MY ORDER STATUS?

A confirmation email containing your unique Order ID is automatically sent upon the successful completion of your order. Please check your spam folder and you should find it hiding there. If you still can’t find it, you can email us at hello@junelabel.com with the full name that was placed in your order and we’ll be happy to help.

It takes about 1-3 business days for your order to be processed and shipped. You will receive a shipping confirmation email with tracking as soon as this happens.



HOW DO I CANCEL MY ORDER?

We may or may not be able to cancel your order depending on the order status. Please contact us immediately at hello@junelabel.com and we will do everything we can to help you. If we cannot cancel your order, we will help you through our easy returns process.



CAN I EXCHANGE MY ORDER?

Exchanges will depend on stock available and for the same style and color only. If you want to exchange an item, email us at hello@junelabel.com.



I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

Once your order has been submitted, the order goes almost immediately to processing. We might still be able to help you, so please email us at hello@junelabel.com so we can find a solution.  

 

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

Once your order has been placed, the order goes almost immediately to processing. Depending on when you placed the order we might still be able to help you. Please email us immediately at hello@junelabel.com and we will do what we can to help you.

 

WHAT IS THE JUNE RETURN POLICY?

You are responsible for shipping us your returns within 14 days of receiving your order at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers.

For more information, please check out our Return Policy.

WHEN WILL I RECEIVE MY REFUND? 

Please allow 2-3 days in processing time after we have received your returned merchandise. Depending on your bank, it can take up to two billing cycles for your credit to appear on your statement. We are unable to process refunds for any additional fees, customs or duties that may apply to your order.

 

I AM NOT SURE WHAT SIZE TO GET?

If you are not sure what size to choose, please look at our size guide for the best help. You can get to the size guide by clicking HERE.

(Please keep in mind that our size guide is only for guidance. We cannot guarantee it’s fitting since we like our clothes in different ways and we are all unique.)

DO YOU SHIP INTERNATIONALLY?

At the moment we only ship to countries here in Europe. If you are not based in Europe and are interested in our products, feel free to let us know by sending an email to: hello@junelabel.com. Then we'll let you know when shipping is available for your country. 


DO I HAVE TO PAY DUTIES AND TAXES?

We ship from our fulfillment center in Germany, so duties and taxes are already included in the price.


WHERE ARE YOU GUYS LOCATED?

Our main office is in Copenhagen, Denmark but our incredibly talented team is located all over Europe.


HOW DO I WASH AND TAKE CARE OF MY JUNE GEAR?

To keep your June gear as pretty as the day they arrived, wash on 30 degrees celcius or in cold water, and hang dry. Because of its quick-dry fabric technology, your gear will be ready to go in just a couple of hours. PS: If you use a spin cycle with cold water it makes your gear last longer and is also better for the environment as it reduces energy use, it’s a win-win. 


CAN I USE MULTIPLE PROMO CODES AT ONCE?

Please note that only one discount code, referral code or special promo may be applied per order. 


WHERE IS YOUR FACTORY LOCATED?

Our factories are currently located in Porto, Portugal, and in Shenzhen, China.


DID NOT FIND THE ANSWERS TO YOUR QUESTIONS?

You can email us at hello@junelabel.com or send us a message via our social media accounts Facebook or Instagram.

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